On this page you will find a set of questions and answers to solve all your doubts. If you don't find the solution to your inquiry, you can contact us at pedidos@freshli.es
Where do you deliver?
Since we produce on the same day of delivery, currently we only provide service in Catalonia due to logistics. You can check if we deliver to your postal code in the "Do we deliver to your area?" section, which we have enabled in the header of the website.
What is the time limit to place an order?
Orders must be placed 72 business hours in advance so that we can verify them and process them with the logistics and production department, but you can place them with as much time as you wish since it will allow you to specify the day and time of delivery of the order.
What time do you start home delivery?
From 7 in the morning in Barcelona until 7 in the evening.
Do you deliver every day?
We do not provide service on Sundays and holidays. However, after prior consultation, we offer the option of hiring the delivery service on those days with an additional cost for activating the service on holidays. When placing your order, you will need to select the delivery mode: Extra service + delivery.
What happens if you arrive at the delivery address and there is no one there?
We call the contact numbers and follow the customer's instructions. If they don't answer the phone after 10 minutes, we proceed with a new delivery. If we have to send the order to another address or to the same one, we will charge the shipping costs again.
Another option is to pick up the order by previously agreeing to one of the delivery points that our restaurants have in the metropolitan area.
What do you do if you arrive later than the agreed time?
We call the buyer to notify them. In case the recipient is not at home, we send it to the address they tell us at no additional cost.
How can I check the allergens contained in a product?
In each product sheet, it indicates the allergens it contains and also by clicking on them it will take you to a document, (Freshli allergens list), with the list of all allergens contained in each item. If you have any questions or inquiries, please contact us.
Important note:
All products are made in our workshop following high hygiene standards. However, we cannot guarantee that any of our products are 100% free from any allergen due to the risk of cross-contamination, as we do not have segregated production lines.
How can I know how much to order for an event?
We have enabled a quantity calculator that is available in all categories of the website, where by indicating the type of event, duration and number of attendees, it gives you an approximate calculation of the total quantities to order, both savory and sweet. From there, you make the selection you deem appropriate.
Could a product be missing from my order?
The general rule is that nothing should be missing. If it happens due to lack of stock or other reasons, it is replaced with something similar or of better quality.
Can I place an order for delivery on the same day?
We work with artisan products that we make in our workshop, many of them are made daily on demand and some of our bread recipes need time and care to have such an exceptional result as the one we offer, that's why we work with a minimum forecast of 72 hours.
If at any time you have an emergency from one day to the next, contact us by phone (+34 934 155 665) or email (pedidos@freshli.es) to see if we can help you.
Can I order a Freshli the day before consumption?
Our orders are prepared on the same day that delivery is made because after 24 hours the product is no longer in optimal conditions for consumption.
I've already placed my order... can I change the delivery address and/or time?
Yes, you can change the address and delivery time until 8 PM the day before the delivery date.
You can do this by contacting us by email at pedidos@freshli.es or phone (+34) 934 155 665
Something unexpected came up with the specified date and I have to cancel my order. Can I do it?
If you are unable to hold the planned event on the requested date, we need you to notify us 3 days in advance to be able to suspend it. We do not refund the amount but we give you the possibility of delivering it another day that you indicate (within the dates available in the calendar), in a maximum period of 2 months.
How can I contact Freshli?
You can call us or send us an email.
You can do this by contacting pedidos@freshli.es or phone (+34) 934 155 665
Are the product photos the same as the product that arrives?
Yes, except for pastries or rolls which in some cases may have some variation in shape or size.
If the delivery address is a company, is it delivered to the recipient?
When delivery is to a company, the delivery person tries to hand it to the person who receives it, unless they are not allowed access beyond reception/package area. We leave the package for it to be delivered as soon as possible and we keep the delivery note signed by the person who has picked up the order.
What payment methods do you accept?
We offer two payment options, by credit card or bank transfer.
If you select payment by card, it will take you to the Redsy platform to make the payment. If, on the contrary, you select by bank transfer, you will receive an email indicating the account number to place the order. Please note that until accounting gives us the OK that the amount has been deposited into our account, we do not proceed to process the order.