How can I check the allergens contained in a product?

You can check the list of allergens contained in each product by clicking on this link, list of Freshli allergens. If you have any doubts or queries, please contact us.

Important note: 

All the products are made in our bakery following high hygiene standards. However, we cannot guarantee that any of our products are 100% allergen-free due to the risk of cross-contamination, as we do not have separate production lines.

What time do you serve from?

From 7 a.m. to 7 p.m. in Barcelona.

What happens if you arrive at the delivery address and there is no one there?

We call the contact telephone numbers and follow the customer's instructions. If they don't answer the phone after 10 minutes, we continue with a new delivery. If we have to send the order to another address or to the same address, we will charge the delivery costs again.

Another option is to pick up the order by arrangement at one of the delivery points our restaurants have in the metropolitan area.

If you arrive later than the agreed time, what do you do?

We call the purchaser to let them know. If the recipient is not at home, we will send the order to the address he/she tells us free of charge.

Could any product be missing from my order?

The general rule is that no product will be missing. If it happens due to lack of stock or for any other reason, it will be replaced by a similar or higher quality product.

 
Can I place an order for same day delivery?

We work with handmade products made in our bakery. Many of them are made daily on demand and some of our bread recipes need time and care to achieve the exceptional quality we offer, which is why we work with a minimum delivery time of 72 hours.

 
I have already placed my order... can I change the address and/or delivery time?

Yes, you can change the address and delivery time until 8pm the day before the delivery date.

You can do this by contacting info@freshli.es or calling (+34) 934 155 665

 
How can I contact Freshli?

You can call us or send us an email.

You can do this by contacting info@freshli.es or calling (+34) 934 155 665

 
Are the photos of the product the same as the product delivered?

Yes, except in the case of pastries or bread rolls, where there may be some variation in shape or size.

 
Do you deliver to hospitals?

Yes, we deliver to any address you specify in Catalonia.

 
If the delivery address is a company, is it delivered to the recipient?

When the delivery is to a company, the delivery person tries to deliver it to the recipient in person, unless the company does not allow access beyond reception/parcel delivery. We leave the package to be handed over as soon as possible and we keep the delivery note signed by the person who has collected the order.