Ordering and registration

For the purchase of products in the Online Store, MONCHO'S GROUP will ask the user to register, for which the user must complete the registration form in order for MONCHO'S GROUP to create a user account that will consist of the email address provided by the user as username and a password that the user has chosen, both data being necessary to access the Online Store and make purchases. (However, it will also be possible to place an order as a guest, without prior registration). The username and password provided by MONCHO'S GROUP are identifiers and are personal, non-transferable and modifiable.

Once registered as a user, to proceed with the purchase of products, you must select the product(s) you wish to purchase according to the instructions on the screen, select the shipping address of the product(s) selected, the shipping method from among those available for the product(s) selected (which, depending on the shipping method selected, may involve the charge of shipping costs in which case they will appear on the screen when you select the shipping method) and the means of payment from among those permitted at any given time. The order must be placed at least 72 hours in advance. Once the order form has been completed as described above, it must be validated by accepting these Terms and Conditions. Their acceptance implies the reading and unconditional acceptance of all these Terms and Conditions, which are the document that governs the contract of sale between MONCHO'S GROUP and the user as part of the conclusion of the same. If you have any promotional code, you can enter it in the section provided for this purpose before placing the order. Likewise, should you wish to make a specific comment on the order, you can do so before validating the order by filling in the section of the order form provided for this purpose.

Unless otherwise proven, the data recorded by MONCHO'S GROUP shall be proof of all transactions between MONCHO'S GROUP and users. MONCHO'S GROUP shall file the electronic document in which the order is placed, and this will be accessible to users.

Once the purchase has been made, and as soon as possible, MONCHO'S GROUP shall email the user a confirmation of the order, at which time the order shall become effective. The order confirmation shall not be valid as an invoice. The purchase prices shall be those in force at the time the order is placed.

MONCHO'S GROUP shall process all orders placed subject solely to the provisions of these Terms and Conditions. In any event, MONCHO'S GROUP shall not be liable for any defects in the service of its server centre or communication networks or any problems resulting from malfunctions or use of non-optimised versions of browsers.

The deadline for any change to the order shall be no later than 48 hours on working days before 7:00 a.m. on the scheduled day of delivery, once requested by the user, without the written consent of MONCHO'S GROUP. Any change proposed by the user and accepted by MONCHO'S GROUP may be subject to charges for changes or possible variations in price, specifications or delivery time of products, as determined by MONCHO'S GROUP at its sole discretion, and in accordance with current regulations, such decision being binding on the purchaser once it has been notified.

MONCHO’S GROUP reserves the right to cancel the username and password and, therefore, access to the Online Store by any users that have outstanding or unpaid balances with MONCHO’S GROUP


The payment of the price of the products purchased in the Online Store and the shipping costs that appear on the screen (in the event of the user having to bear them according to the total price of the products, the country of delivery thereof and the selected shipping method), may be made by the means of payment indicated on the screen at any given time. The means of payment accepted at any given time can be checked on the home page of the Website.

To make the payment, the User must follow all the instructions displayed on the screen, providing the following information: a) Card number; b) Expiry date; c) Verification Code (CVV); d) as well as any other means of payment indicated on the screen as an electronic payment system.

MONCHO'S GROUP has installed a payment gateway for electronic commerce. All data provided for these purposes are encrypted to ensure maximum security. In order to ensure users the highest level of security, MONCHO'S GROUP reserves the right to request the documents relating to the identity and means of payment of the user prior to the delivery of the order.

Credit cards are subject to checks and authorisations by the issuing bank of the cards, and if this bank does not authorise the payment, MONCHO'S GROUP shall not be liable for any delay or non-delivery and shall not be able to conclude the purchase with the user.


Availability of the products

MONCHO'S GROUP shall not be liable for the depletion of stock of any product. The products offered in the Online Store are fresh market products so the availability shall be subject to the availability of the product on the market. In this regard, should difficulties arise in terms of supply, or if there is no stock available, MONCHO'S GROUP reserves the right to provide information about substitute products of equal or higher quality and value that the user can order. If the user does not wish to place a new order of the substitute products offered, MONCHO'S GROUP shall reimburse the amount paid by the user within a period of no more than fourteen (14) days.


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